Frequently Asked Questions

Q: Is a deposit required?
A: A 50% non-refundable deposit is required at the time of booking. The remaining will be required one week before the event.

Q: What happens if it rains?

A: In the event of inclement weather, we can adjust by moving the event indoors or rescheduling to a future date.

Q: Does Hazel and Luna picnic service include food?

A: While we don’t provide catering services, we are happy to recommend high quality providers who can cater your event.

Q: How does the set up work? Will I need to return items myself?

A: We want your experience to be as seamless and enjoyable as possible, and so we bring the party to you. We will handle the complete set up, leave you to enjoy your picnic, then return to pick the items up once the reserved time period is complete.

Q: Can I add on anything to the picnic service?

A: Yes! we have many add ons! Please look through our rental section of the website to choose any add ons you would like!

Q: Can I leave earlier than the time allotted?

A: During your picnic reservation you are responsible for all picnic items until we arrive to clean-up. If you wish to leave early or end your picnic early please notify us by phone call or text 30 minutes in advance.